This support cycle from the National Center of Hospital Expertise (CNEH) is designed to help managers respond to the complexity of organizations. It is based on an innovative educational system which combines face-to-face days, remote support, individual coaching, webinars, experience-sharing workshops and time dedicated to stress management. Objectives: experiment, take a step back and sustainably anchor new practices in the service of their organizations.
Question and support
The intrinsically complex nature of a structure does not in itself constitute a difficulty. Complexity becomes effective as long as it remains readable and integrates essential dimensions such as support for actors, the articulation of roles, collective dynamics, the quality of relationships and cooperation. It is this balance that allows professionals to orient themselves, understand the meaning of their action and act in a coordinated manner.
However, it is clear thattoday, health institutions, going through profound organizational, regulatory and societal changes, see this balance weakened. Their common culture and their overall project are questioned, while the professionals face a loss of reference points and meaning. In an environment that has become increasingly unpredictable, this situation reinforces tensions, complicates decision-making and calls for a rethinking of methods of organization, cooperation and support to restore coherence and clarity to collective action.
5 modules over 9 months with 11 days in person
The course is structured around five modules and takes place over 9 months with 11 days in person. This time, deliberately long, aims to allow participants to progressively appropriate the concepts, build a group dynamic and develop the project.
The articulation of the different times aims first to understand the complexity through the systemic approach, then to reorient strategies by working on the collective representation of change processes, and finally to develop a robust managerial project.
Thanks to the participation of Jérôme Hoarau, author, speaker, coach and recognized specialist in soft-skills (1), participants will be able to measure the importance of developing their behavioral, transversal and human skills to manage in an uncertain environment, but also to improve the quality of cooperative work.
An entire module, alternating between the provision of knowledge and tools, and experiments through role-playing games, allows you to understand certain solution-oriented communication techniques, and also restorative (mediation) in order to facilitate the anticipation of conflicts and their resolution while respecting ecosystems.
Learning is not limited to face-to-face sessions
Along the way, learning is not limited to face-to-face sessions. Between each stage, webinars punctuate the progress and open up privileged spaces for dialogue with recognized experts. Participants encounter inspiring perspectives, such as that of Olivier Hamant, researcher in biology and biophysics at the National Research Institute for Agriculture, Food and the Environment (INRAE) and director of the Michel Serres Institute, author of The Third Way of Life et Antidote to the cult of performance. His point of view thus allows us to question our models in the light of the robustness of life. The renewed vision of Jeremy Lack – international lawyer and mediator, specialist in Appropriate Dispute Resolution Methods (MARD) (2) – on conflict management using neuroscience is also part of this system.
These times of exchange are also nourished by concrete feedback provided by committed leaders, like Sophie Laurent-Ducrocq, whose projects illustrate the ability to transform organizations from the inside. Participants also discover new modes of expression and structuring of thought, thanks to the graphic facilitation proposed by Morgane Hornsperger, which makes ideas visible and stimulates collective intelligence.
At the same time, cooperative workshops line the route. They quickly become living spaces for sharing experiences, where everyone brings their reality on the ground, compares their practices and learns from the perspective of others. Little by little, a real group dynamic is established, reinforcing both the cohesion of the participants and the overall coherence of the system.
Because professional transformation also involves the quality of presence to oneself and to others, the course includes time dedicated to stress management. Guided by Fred Tillon, yoga teacher, participants experiment with conscious breathing techniques that help them find calm, lucidity and availability in their daily practice.
Finally, everyone benefits from personalized support thanks to individual coaching sessions. These special moments offer the opportunity to take a step back, clarify your objectives and build, step by step, a progression plan aligned with your professional challenges and your pace of development.
Build a robust managerial project togethere
One of the solutions for the manager consists of developing robustness, defined as “maintaining a stable system despite fluctuations” (Olivier Hamant) in our establishments. Olivier Hamant’s work shows, based on the study of life, that performance is counterproductive in times of shortage and that it limits the field of possibilities. Being in permanent control and optimization locks professionals into a narrow path which weakens organizations. Faced with instability and limited resources, we need to open up the field of possibilities and develop our adaptability. This training will therefore explore approaches and methods likely to enable participants to cultivate robustness in their organizations and build a solid managerial project.
The added value of training
They are essentially at two levels. On the one hand, the system draws on the expertise of speakers from various backgrounds (university, air traffic control, consultingmediation or even coaching) which will allow participants to broaden and enrich their thinking. On the other hand, the training is intended to be transversal and brings together professionals from all backgrounds and all professions (executives, directors, doctors, etc.), around management.
More than a training course, this system creates the conditions for an in-depth transformation. It allows participants to experiment, take a step back and sustainably anchor new practices in the service of their organizations.
In a way a journey of excellence which combines high-level expertise, collective experimentation and tailor-made support.
At the origin of this training…
This training cycle was born from a collective reflection carried out by several experts with complementary backgrounds and fields of intervention:
- Christine Coquaz, director of Honorary Care, consultant and trainer, expert at the CNEH,
- Pascal Belytrainer and consultant specializing in supporting teams and organizations using a systemic approach to change,
- Christophe Bourgonhead of operations staff within Swiss air traffic control, manager, coach and mediator,
- Christophe Feigueuxdirector of the Strategy and Performance division of the CNEH and coach for health managers.
By combining their knowledge, skills and field experiences, this training was like a real transformation process, aiming to support the evolution of practices, managerial postures and collective dynamics within organizations.
En pratique
Les onze journées en présentiel se dérouleront à Malakoff à cinq période de l'année 2027 :
– 26-27 janvier
– 9-10 mars
– 11-12-13 mai
– 23-24 juin
– 9-10 septembreRenseignements auprès de Sylvie Liot : contact@cneh.fr
Programme de formation cliquez sur ce lien
1– The notion of “ soft skills » (soft skills) is very broad. It is often defined implicitly, as anything that does not fall under “ hard skills » (hard skills), technical skills that are easily measurable. It is a set of behavioral skills, relational, situational and emotional skills that allow you to cope with the complexity and unpredictability of a situation.
2– “MARD” are used in law to designate lconflict resolution techniques based on negotiation without the presence of a judge. It is a different way of asserting one’s rights and having access to justice, by allowing litigants, with the assistance of a lawyer (or not depending on the process implemented), to choose a method of preventing and resolving a dispute according to their needs, interests and means.
