Micom Technologies has been appointed as a supplier on the NHS Shared Business Services (NHS SBS) Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (Reference SBS10521), covering several communication service categories:
- Lot 1 – Digital and online communication platforms
• Lot 2 – Messaging services
• Lot 3 – Voice communication systems
• Lot 4 – Hybrid mail services
• Lot 7 – Integrated communication solutions
This appointment gives NHS organisations and authorised public sector bodies a compliant procurement route to access Micom’s communication services through the framework agreement.
The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement has been established to help healthcare providers and public organisations enhance communication with patients, citizens and service users.
Through the framework, organisations can procure a wide range of communication tools via pre-approved Lots. These include digital messaging solutions, SMS services, email delivery, hybrid mail options and engagement platforms designed to support service communication.
By using the framework, eligible organisations may either conduct a further competition between suppliers or make a direct award in accordance with procurement regulations. This simplifies the procurement process and reduces the administrative burden associated with running a separate tender.
Kelly Harris, Senior Category Manager, Digital & IT at NHS Shared Business Services, said:
“The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement represents a step forward in supporting NHS Trusts and the wider public sector to improve communication with patients and citizens.
It enables organisations to deliver timely, personalised, and accessible communications that empower citizens and improve operational efficiency and support reducing did not attend (DNA) rates.”
Andy Barber, CEO of Micom Technologies, commented:
“Being named as a supplier on this NHS SBS framework agreement reflects our commitment to delivering secure and scalable communication services to public sector organisations.
Through this agreement, NHS and public sector teams can access our multi-channel platform to support appointment reminders, service notifications and critical communications, all within an established procurement route.”
Micom’s communication platform allows organisations to manage both operational and marketing communications across SMS, email and physical mail from a single system. It includes automation capabilities, message performance tracking and structured fallback options where required.
The framework agreement is accessible to NHS organisations and authorised public sector bodies across the UK.
For further information about the framework agreement, visit: https://www.sbs.nhs.uk/services/framework-agreements/patient-citizen-communication-engagement-and-hybrid-mail-solutions/
To learn more about Micom Technologies, visit: https://www.micom.com
